AyusLab Privacy Policy

This Privacy Policy ("Policy") outlines how ISIRI Technologies Pvt. Ltd. ("ISIRI Tech") collects, uses, discloses, and protects personal information provided by users in relation to its Ayuslab software, a SaaS (Software as a Service) LIS (Laboratory Information System) designed for diagnostic laboratories. Ayuslab facilitates the storage of various types of information, including laboratory details, test details, user information, billing and payment details, test reports, and individual patient information. By using Ayuslab or any related services, you ("User") consent to the terms of this Policy.

1. Collection of Information

ISIRI Tech collects personal information provided by users for the purpose of managing Ayuslab services. This information may include but is not limited to:

Account information: Such as full name, email address, postal code, password (which is encrypted), gender, mobile phone number.
Preferences: Settings such as time zone and language.
Content: Individual patient information (encrypted). Reports generated by diagnostics and other information provided on our platform.
Search and browsing information: Search terms, browsing duration, and selected features.
Transactional information: Information provided for reservations or purchases, including phone number, address, billing information, and payment card details (which are encrypted).
Device information: Details of device usage, IP addresses, operating systems, and mobile device identifiers.
Location information: Real-time location data if permitted by the user.

All personally identifiable information is encrypted to ensure security and privacy.

2. Use of Information

ISIRI Tech uses the collected information for the following purposes:

Providing and maintaining Ayuslab services
Facilitating laboratory operations, including test management and reporting
Billing and payment processing
Enhancing user experience and customer support
Conducting research or analysis in anonymized form
Training AI algorithms and trend analysis

In addition to the purposes mentioned earlier, AyusLab may also utilize patient information to reach out to patients and notify them about other AyusLab services that may benefit them. This includes updates on new features, promotions, or relevant healthcare offerings aimed at enhancing their healthcare experience. AyusLab is committed to delivering value-added services and ensuring that patients receive timely and relevant information to support their healthcare needs.

It's important to note that AyusLab respects patient privacy and confidentiality. Patient data will not be sold or shared with third-party marketing agencies or similar entities for marketing purposes.

3. Disclosure of Information

ISIRI Tech may disclose personal information only in the following circumstances:

With the consent of the user
As required by law or court order
To authorized personnel of ISIRI Tech for the purpose of providing services
In the event of a merger, divestiture, or sale of assets.
To subsidiaries, affiliates, and service providers.

4. Data Security

ISIRI Tech implements appropriate technical and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of personally identifiable information
Secure data storage and transmission protocols
Regular security assessments and updates
Restricted access to personal information

6. User Rights

Users have the following rights regarding their personal information:

Right to access: Users can request access to their personal information held by ISIRI Tech.
Right to rectification: Users can request correction of inaccurate or incomplete personal information.
Right to erasure: Users can request deletion of their personal information under certain circumstances.
Right to restrict processing: Users can request restriction of processing of their personal information under certain circumstances.
Right to data portability: Users can request transfer of their personal information to another data controller under certain circumstances.

7. Changes to this Policy

ISIRI Tech reserves the right to update or modify this Policy at any time. Any changes will be effective upon posting the revised Policy on ISIRI Tech's website. Users are encouraged to review this Policy periodically for any updates.

8. Contact Information

For questions or concerns regarding this Policy or ISIRI Tech's privacy practices, please contact:

ISIRI Technologies Pvt. Ltd. IH-10, Hemavathi Nagar, Alape, Padil, Mangalore - 575007, Karnataka, india

Email: info@ayuslab.com

Phone: +91-888-00-16018