Privacy Policy for AyusLab Web Application and AyusCare Mobile application

Effective Date: 25/11/2024

This Privacy Policy ("Policy") outlines how ISIRI Technologies Pvt. Ltd. ("ISIRI Tech") collects, uses, discloses, and protects personal information provided by users in connection with its AyusLab Web Application and AyusCare Mobile Application. By using these services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.

Scope of the Privacy Policy

This Privacy Policy applies solely to the information collected through the AyusLab Web Application and AyusCare Mobile Application. It does not cover websites or applications operated by other companies or organizations to which we may link. We encourage you to review the privacy policies of third parties before sharing your personal information.

1. Information We Collect

1.1 Personal Information Collection

We collect personal information to process diagnostic test requests, provide access to test results, and enable a seamless user experience. The types of data collected include:

AyusCare Mobile Application:
- Patient details such as name, contact information, and diagnostic test reports.
- Location data, accessed only when patients request home sample collection.
  This data is not tracked in the background or stored for future use.
AyusLab Web Application:
- Information required to manage diagnostic samples, generate test reports, and facilitate communication with diagnostic centers.
AyusLab Mobile Application:
- Information required to track sample collection requests including location data.

1.2 Additional Information

Account Information: Name, email address, phone number, password (encrypted), gender, postal code.
Preferences: Settings like time zone, language, and notifications.
Transactional Information: Payment and billing details (encrypted).
Usage Data: Search terms, browsing activities, IP addresses, device details, and operating systems.

1.3 Cookies and Tracking

Cookies are used to enhance user experience and navigation. The categories include:

Essential Cookies: Necessary for basic functionality.
Functional Cookies: Personalize user experiences by remembering preferences.
Analytics Cookies: Provide insights into site performance and usage.
Advertising Cookies: Deliver targeted advertisements through trusted third-party partners.

2. How We Use the Information

2.1 Primary Uses

Collected information is used to:

Provide and maintain AyusLab and AyusCare services.
Manage diagnostic test data and generate reports.
Enable secure billing and transactions.
Enhance customer support and ensure smooth operations.

2.2 Patient Outreach

We use patient data to notify users about features, promotions, or healthcare offerings with their explicit consent. No data is sold to third parties for marketing purposes.

2.3 Aggregated Information

Statistical user data (e.g., total number of visitors) may be shared without revealing personally identifiable information.

3. Data Security

We adopt stringent measures to protect your personal data:

Encryption:Sensitive data is encrypted during storage and transmission.
Access Control: Data access is limited to authorized personnel.
Managerial Safeguards: Breaches of data protection policies result in disciplinary action.
Data Backup: Regular and secure data backups are maintained.

4. Information Sharing and Disclosure

Personal data is shared only under the following circumstances:

Service Delivery: Shared with third parties like payment processors or IT service providers for operational purposes.
User Consent: Explicit consent is obtained before sharing.
Legal Obligations: As required by law or regulatory mandates.

5. Location Data Usage

AyusCare Mobile Application:
- Location data is accessed only for fulfilling home sample collection requests. It is not stored or used for any other purpose.
AyusCare Home Collection App:
- Collection agents access location data for navigation purposes only while fulfilling home collection requests. No background tracking is performed.

6. User Rights

Users have the right to:

Access: Request access to their personal data.
Correction: Update inaccuracies or incomplete information.
Deletion: Request the deletion of their personal data, subject to legal requirements.
Portability: Obtain a copy of their data in a portable format.
Processing Restrictions: Limit how their data is processed under specific conditions.

7. Policy Updates

This Policy may be updated periodically. The latest version, including any revisions, will be posted on this page. Continued use of our applications constitutes acceptance of these changes

8. Contact Information

For questions or concerns, contact:

ISIRI Technologies Pvt. Ltd.
IH-10, Hemavathi Nagar, Alape, Padil, Mangalore - 575007, Karnataka, india

Email: info@ayuslab.com

Phone: +91-888-00-16018